Make a referral

Thank you for your interest in Liverpool Cares. Before making a referral, please ensure the person you are referring:

  • Is aged 65 and over;
  • Lives in Liverpool;
  • Does not have a diagnosis of dementia;
  • Does not have severe unmanaged mental health conditions.

Unfortunately, our current model means we are unable to meet the needs of people living with dementia or unmanaged mental health conditions. If you are looking to support someone living with these conditions, please call us on 0151 659 1789 and we may be able to signpost you to some of our fantastic local community partners.

Please read the information below to understand what we can help with and our referral guidelines, and then fill out the form below to make a referral to us, including as much information about the neighbour as possible. 

If you want to stay in the loop about the clubs, events and activities we offer, sign up to our mailing list for monthly updates.

What can I refer an older neighbour for?

Our Social Clubs are free group activities that take place several times a week in person (face-to-face), over the phone and online, over Zoom. They offer a chance for older (over 65) and younger neighbours to share time, laughter and new experiences that help everyone to feel a part of our rapidly changing city, rather than left behind by it. Our Social Clubs take place on weekdays, evenings and weekends and include desert island disc evenings, singalongs, technology workshops, film screenings, pub clubs, dance classes, shared reading sessions and more.

We send out free monthly #AllTogether Activity Packs (in the post or over email), which include an activity for every week of the month to do at home. Each suggestion is different and could range from writing a letter to an inanimate object, to deciding what you’d do if you were Prime Minister for the day, to cutting out words from a newspaper to turn into an abstract poem. 

Love Your Neighbour is a friendship matching programme. It introduces younger and older neighbours living across Liverpool, matching them together to spend time one-to-one together, either over the phone, in-person or a mix of both.

On the Love Your Neighbour programme, friends generally catch up together once a week, to enjoy company and conversation. We match people based on proximity and try our hardest to bring people together based on mutual interests to create genuine, long-lasting friendships.

With Love Your Neighbour, our volunteers cannot help with practical tasks such as cooking, cleaning or attending doctor's appointments.

To read more about our referral criteria, please see our Love Your Neighbour Referral Guidance.

Through our programmes, we aim support older neighbours to bridge some of the barriers to connection they may be facing, such as by facilitating one-to-one technology support between older and younger neighbours at our Technology Social Clubs. If a neighbour has access to the internet on a smartphone or laptop, but isn’t sure how to video call, text, or email - we can help! Older neighbours can join one of our monthly Technology Workshop clubs, held at different times and locations all over the city each month, and get some one-to-one support from a younger neighbour. Please note that we’re not able to provide any tech equipment, tech advice or support with getting connected to the internet -  as sadly we’re not tech experts.

Although we’re unable to directly offer practical support ourselves, we are able to signpost older neighbours to our local and national partners to support them to access the right help, which may be access to food packages, prescription collections, housing advice and repair, health services, local activities and more.

Referral guidelines

We have clear guidelines on who our volunteers can and can't support. Our volunteers are not clinical staff – they are Scousers who'd like to help people feel more connected. That's why:

  • We don’t accept referrals for people living with a diagnosis of dementia, a psychotic disorder and/or any other unmanaged mental or physical health condition. We consider a physical or mental health condition to be managed when the person living with the condition has adequate support in place and/or is on medication that helps them cope with their condition. Medication is not a necessity for their condition to be deemed as managed. However, we can offer suggestions for alternative organisations and signposting so please get in touch if you're looking for support;
  • We DO take referrals from statutory and healthcare services – such as housing departments, GP social prescriptions, and mental and social care providers. However, we may need to make our own assessments on whether our programmes are appropriate and will be beneficial for new neighbours. 
  • Liverpool Cares is an anti-racist organisation and we want everyone to feel safe and supported within our programmes. Any form of discrimination will not be tolerated and this will be discussed during the assessment.